D&G First Aid Training & Education Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data in line with the UK General Data Protection Regulation (UK GDPR).

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1. Information We Collect

We only collect personal information that is necessary to provide our training services. This may include:

• Name

• Contact details (email address, telephone number, postal address)

• Employer or organisation details (where applicable)

• Course booking and attendance information

• Certification and qualification records

• Any additional information required to support accessibility or course delivery (where voluntarily provided)

 

2. How We Use Your Information

We use your personal data to:

• Process course enquiries and bookings

• Communicate course details and joining instructions

• Deliver training and assessments

• Issue and manage certificates

• Meet legal, regulatory, or awarding body requirements

• Maintain training records for audit and compliance purposes

We will only use your information for the purposes for which it was collected.

 

3. Lawful Basis for Processing

We process personal data under the following lawful bases:

• Contractual necessity – to deliver the training services you have booked

• Legal obligation – to meet certification, regulatory, or record-keeping requirements

• Legitimate interests – to manage and improve our services

 

4. Data Sharing

We do not sell, rent, or share personal data with third parties for marketing purposes.

• Personal data may be shared only when necessary, including with:

• Awarding bodies or regulators for certification purposes

• Legal or regulatory authorities when required by law

All third parties are required to handle data securely and in line with data protection legislation.

 

5. Data Storage & Security

• Personal data is stored securely using password-protected systems

• Access is restricted to authorised personnel only

• We retain data only for as long as necessary to meet legal, regulatory, and operational requirements

 

6. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate or incomplete data

• Request deletion of your data where legally permissible

• Object to or restrict processing in certain circumstances

• Withdraw consent where applicable

Requests should be made in writing to info@dgfirstaid.co.uk.

 

7. Refusal to Provide Information

You are free to refuse to provide personal information. However, this may mean we are unable to deliver training, issue certification, or provide the services requested.

 

8. Photography & Media

Photographs may be taken during courses for marketing or promotional purposes. Consent will always be requested prior to any photography being used.

 

9. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on request or via our website.

 

10. Contact Details

If you have any questions about this Privacy Policy or how your data is handled, please contact:

D&G First Aid Training & Education Ltd
Registered Address: Aitkenbar Circle, Dumbarton, West Dunbartonshire, G82 3EX
Email: info@dgfirstaid.co.uk
Company Number: SC864330